Do you do repairs on site, or do you send them off?
On site. The bench is in the building, the bench team are I'Anson staff, and the work never leaves the premises. Simple jobs (ring sizing up or down a few sizes, battery changes, strap fits) are often same-day. Stone-set repairs, claw retipping and rhodium re-plate sit on the bench for one to two weeks. We will tell you the turnaround at the counter when you bring the piece in.
Can you remount Grandma's diamond into a new ring?
Yes, this is one of our core lines. Bring the original piece in, the bench team will assess the stones, talk through what they will tolerate (older cuts and Victorian settings need careful handling), and we will design a new piece around them. Original gold can be melted and re-used in the new mount where the customer wants the metal to carry forward. Three to six weeks from sign-off to finished piece.
Do you sell ready-to-wear engagement rings, or do you only make them?
Both. The counter case has a working selection across price points (the case photo on this page is from a real Saturday). The bespoke route is for couples who want something the chain stores cannot do, or who want to remount inherited stones. The counter route is for couples who know what they want and have a Saturday afternoon free.
Can you size a ring while I wait?
For a straightforward sizing of a plain band, often yes, depending on what is on the bench that day. Phone ahead on 01423 565782 and we will tell you honestly whether it is a same-morning job. Stone-set rings need more care and usually sit on the bench overnight at minimum, which is the safe answer regardless of how quiet the bench is.
What is the difference between an on-site jeweller and a high-street chain?
A chain takes your repair or your bespoke commission, packages it up, and sends it to a third-party trade workshop in Birmingham or Hatton Garden. The person who quoted you is not the person who makes the piece. We keep the bench in the building. Ian Richards trained under Mike at that same bench. The person who quotes you is the person who does the work, and you can call in on a Wednesday to see your piece in progress.